The Online Safety Act 2021 (OSA) regulates digital services that provide access to online content in Australia. A goal of the OSA is to improve online safety for Australians, ensuring that digital service providers have systems in place to manage risks of online harms. More information about the OSA can be found here.
Spotify is subject to certain obligations under the OSA. This page provides information for Spotify users, creators and Australian authorities on how to contact Spotify and the Australian eSafety Commissioner.
For information concerning Spotify's websites, applications and services, you can visit our Help site.
Users can also contact Spotify's Customer Support team for help with general inquiries.
At Spotify, we want to give users the best possible experience, and our long-standing Platform Rules help us do that by outlining what is and isn't allowed on our services. If you believe content violates Spotify's Platform Rules, you can report it.
Spotify users must also comply with all applicable laws and regulations, and respect the intellectual property rights of third parties (read about our approach to intellectual property). To notify Spotify of content that infringes your intellectual property rights or otherwise violates the law, fill out this form.
For more information, please visit our Safety & Privacy Center.
The eSafety Commissioner serves as Australia's national independent regulator dedicated to online safety. Its role is to protect Australians from harmful online content and to promote and educate Australians on a safer, more positive digital environment.
The eSafety Commissioner has the primary oversight of mandatory guidelines and standards for online safety, and can conduct investigations to ensure compliance with those guidelines and standards in order to regulate harmful online content. Complaints to the eSafety Commissioner can be made through their website.