Guidance for Parents or Caregivers

Platforms like Spotify provide a unique opportunity for parents and kids to explore together, find educational content, and listen to music. Some of you have benefited from lullaby playlists to get your kids off to sleep, and many others have enjoyed introducing them to that particular song you loved when you were their age. In recent years, there has been a lot of growth in the amount of online spaces kids can use, and it can be overwhelming to know how best to keep them safe while they play.

I'm Alex Holmes, and I sit on the global safety advisory boards of a number of the major social media companies, advising them on their approach to safety and online harms, including Spotify. I am also Deputy CEO of the non-profit The Diana Award, a legacy of Princess Diana's belief that young people have the power to change the world. I founded the peer-to-peer support programme Anti-Bullying Ambassadors when I was 16 after being bullied myself. As you can imagine, I am keenly interested in addressing any barriers to children's happiness and well-being.

In the online world, I always suggest that parents should work together with their children to keep them safe. Discuss what types of content you are comfortable with them listening to, and help them understand what they can do if content makes them feel upset or worried. As a part of their commitment to keeping kids safe, Spotify has put together a guide below that outlines the latest tools and features they have designed for children, including parental controls you can use to protect them from explicit content and ways for you to report any unwanted content or attention.

It is hard to navigate all the different platforms that your child might use, and I encourage every parent or carer to work with your child to understand Spotify, the kinds of music they are listening to, and the ways that they are engaging with others. It may also be useful to help them think about their actions towards other children and that they should be considerate of playlist titles, profiles, or playlist photos/uploads. Encourage them to share their playlists with you, as this could be an opportunity to curate and connect together and have a healthy dialogue.

Music and audio are important parts of how children learn to express themselves and understand the world. With the right support, you can use tools like Spotify to help them become more confident, resilient, and curious while balancing their privacy, freedom, and your own parenting style. Ultimately, talking with your child about these matters is the best way to show them that you are there to support them as they learn about the digital world.

Alex Holmes

Child Safety Expert

www.antibullyingpro.com

Creating a Safe Experience for Young People

Spotify is a digital music, podcast, and audiobook service that provides access to millions of songs and other content from creators from all over the world. We understand that navigating the digital world can be challenging for parents and that decisions around the content and experiences that are right for your family are often personal. To help craft an experience that is safe and enjoyable, we have developed an array of important measures.They include:

• Establishing a zero-tolerance policy against content that exploits children and Platform Rules ban illegal and/or abusive behaviors that harm children
• Leveraging machine learning signals and establishing user reporting mechanisms to detect to potential policy and/or legal violations
• Staffing teams around the clock to review and promptly action violative content
• Connecting potentially vulnerable users' mental health resources when they search for content related to suicide, self-harm, and disordered eating content
• Proactively seeking feedback from experts on our Spotify Safety Advisory Council, such as Thorn and the Diana Award and partners at the Jed Foundation, Tech Coalition, and WeProtect Alliance to ensure our teams stay up-to-date with emerging threats and mitigation techniques.

As the child safety landscape evolves, we will continue refining our policies, tools, and capabilities. In the meantime, please read on to learn more about steps you can take as a parent or guardian to help us create a safe experience.

Your Child's Experience on Spotify

Creating an account

All users must meet the minimum age requirement for the country associated with their account. If your child is under the minimum age to use Spotify or does not otherwise meet the requirements of our Terms of Use, their account must be closed.

When creating an account, it's important to represent your child's age accurately. This helps ensure compliance with local laws and helps us deliver an age-appropriate product experience.

Premium Family Plans

In certain markets, we currently offer the following experiences as part of our Premium Family Plan:

• Spotify Kids is a standalone app that offers a curated experience and includes content that may resonate more with younger children. To learn more, click here.

Whether you opt into a Premium Family Plan or not, Spotify provides various tools to help you curate the experience that's right for your family.

Designing a Safe Experience for your Child

Decisions about what types of content are most suitable for your family can be deeply personal. To help tailor your family's experience, you may consider skipping explicit content or controlling the playback of specific artists.

Explicit Content Filter

Creators and rights-holders often mark content that may contain adult language or themes as "Explicit Content" or add an "E" tag. To skip content that's been tagged as explicit, you can follow the instructions here.

Pro Tip: If you're playing music from a shared device or in the presence of a child (for example, a family road trip or birthday party), turning on your Explicit Content Filter can help avoid unintentional awkward moments.

Pro Tip: It is sometimes possible to find clean versions of content tagged as explicit on Spotify.

To report a song, podcast, or audiobook that isn't tagged correctly, contact us here.

Controlling the Playback for Specific Artists

You can control the playback of specific artists on your mobile device or the mobile device of other members of your Family plan by going to the artist profile, clicking the 3 dots, and selecting 'Don't play this' within each account.

Marking content as "not interested"

Mobile users can also use the "not interested" button to control their experiences better. Content you mark as "not interested" will instantly be removed from your subfeed and won't show up again. Any other songs/albums/episodes by that artist/podcast show will also be filtered out from future recommendations.

Reporting Violative Content

All content on Spotify must comply with local laws and our Platform Rules. These Rules were developed by our in-house team of safety policy experts with feedback from trusted global safety experts, including our Spotify Safety Advisory Council. We also have teams staffed globally around the clock to help ensure content is promptly reviewed and actioned appropriately.

Our policies and enforcement approach are not static and evolve in response to changing abuse trends, the global regulatory landscape, new content types, and feedback from our trusted safety partners.

If you encounter content you believe may violate our Platform Rules, please report it through this form. To learn more about additional reporting options, visit our Safety and Privacy Center.

Privacy on Spotify

We're committed to protecting our users' personal data, including that of children, and have put mechanisms in place to help ensure users' information is safe. Some ways we might use personal data are to provide recommendations in your language, suggest a podcast we think you might enjoy, or help you discover your new favorite artist.

To learn more about how we use your data, your privacy rights and choices, and how to adjust your settings, please see our Safety and Privacy Center and read our Privacy Policy.